Terms and conditions
Terms and conditions "Crafted Emotions" - Annemarie Moerman version 1/11/2018
These terms and conditions govern the relationship between the customer on the one hand and Crafted Emotions - Annemarie Moerman (seller, supplier of services, designer) on the other.
'Atelier Amulet' and 'Zilverzacht' are part of 'Crafted Emotions' - Annemarie Moerman, a natural person trading company with company number BE 0689.825.693, located at Oude Liersebaan 20 in 2800 Mechelen (firstname.lastname@example.org - tel 0491 164 944 ).
These terms and conditions apply to every offer and every order with "Crafted Emotions" - Annemarie Moerman. Every customer is expected to know these terms and conditions and to accept them without reservation.
The prices quoted are in euros, excluding VAT. Shipping costs and additional costs are explicitly stated on the website or by e-mail. Quotations on demand and tailored to the customer remain valid for 10 calendar days after the issue date.
"Crafted Emotions" - Annemarie Moerman retains the intellectual property rights (artistic property rights) of the own collection. Designs from the own collection may not be used for reproduction and creations may not be copied without prior permission. If the creation is made on demand and tailored to the client (for example, based on a 2D / 3D file, a drawing, a photo, a description, a sketch, etc.), the client retains the intellectual property rights of this creation.
Terms of delivery
The prices quoted are in euros, excluding VAT. Shipping costs and additional costs are explicitly stated on the website or by e-mail. After payment by the customer, the creations from the own collection are sent within 30 calendar days in Belgium. Crafted Emotions - Annemarie Moerman is not liable for delays in the mail or courier service.
Outside of Belgium
If the customer asks for shipping outside of Belgium, the shipping costs will be charged depending on the place of destination.
The prices quoted are in euros, excluding VAT.
Shipping costs or additional costs are explicitly stated on the website or by email. Quotations tailored to a customer request remain valid for 10 calendar days after the issue date.
Payments can be made in cash or by bank transfer.
The account number is BE75 7340 4461 4551 holder is Crafted Emotions - Annemarie Moerman.
There is a legal warranty of 2 years on production and finishing errors. In the event of damage after 6 months, the burden of proof lies with the customer to prove production and / or finishing errors.
Small casting errors are unavoidable in the production process. If these do not interfere with the design (eg casting errors on the side or back), this is no reason to adjust the creation free of charge.
The risk of loss or damage is transferred to the customer as soon as the customer has physically acquired the products in his or her possession.
"Crafted Emotions" - Annemarie Moerman respects the privacy legislation General Data Protection Regulation (AVG or GDPR). Customer data is processed and protected with care.
Right of withdrawal
Purchases (goods / products) from the own collection are subject to a right of withdrawal of 14 days after shipment on condition that these products are original and unused and are returned in the original packaging.
To exercise the right of withdrawal, the customer must contact Crafted Emotions - Annemarie Moerman by mail (email@example.com) within 14 days after shipment and the customer must then have returned the goods within 14 days. In the event of a valid cancellation, the total cost will be reimbursed to the customer within 14 days. No right of withdrawal applies to creations that are custom made. Based on the design, a render, a photo, a sketch or a (verbal) description and an associated price, the customer is asked for approval to proceed to production. After this approval, it is no longer possible to have the design adjusted or finished free of charge.
Belgian law applies in the event of any dispute. In the event of disputes, the competent court is that of Antwerp, district Mechelen with address Keizerstraat 20 at 2800 Mechelen.